Sam began her career in luxury hospitality with brands like The Ritz-Carlton, where she learned early on that exceptional service comes down to attention to detail, genuine care, and creating experiences that make people feel valued. In 2016, she brought that same passion into the pet care industry, building and managing four locations of her own before moving into a regional leadership role, where she helped open new locations, strengthen operations, and develop high-performing teams. In 2024, Sam joined Barking Hound Village as Director of Operations, where she gets to combine everything she loves: strong operations, great teams, exceptional experiences, and, of course, a whole lot of dogs.

Outside of work, you’ll find Sam dancing, striking up a conversation with just about anyone, or stopping mid-walk to say hello to every dog she passes (yes, every single one). At the end of the day, she’s all about connection, with people, with pets, and with the work that brings them together.